Contact Us

We are here to support airport operators with comprehensive solutions for passenger boarding bridges, gate equipment, and related services. Whether you are planning a new installation, require ongoing maintenance, or are considering modernisation of your existing equipment, we invite you to reach out. Our global team is ready to discuss your specific requirements and explore how we can partner with you.

Preparing Your Enquiry

To help us understand your needs and provide you with the most relevant guidance, we recommend gathering some key information before you contact us. This enables our team to give you tailored advice and move swiftly through the initial consultation phase.

Start by identifying the scope of your project. Are you looking to expand your gate infrastructure with new passenger boarding bridges, or are you seeking to enhance the performance and reliability of existing equipment through maintenance and service programmes? Perhaps you are interested in modernising aging systems to meet current operational and safety standards. Each scenario involves different considerations, and clarity on your primary objective helps us direct your enquiry to the right specialists within our organisation.

Technical Information We Will Need

Depending on your project type, we will typically require certain technical details to move the conversation forward productively.

  • Current fleet composition: the number, type, age, and condition of existing boarding bridges or gate equipment
  • Airport layout and infrastructure constraints: terminal configurations, gate spacing, ceiling heights, and any architectural limitations
  • Operational requirements: peak passenger volumes, daily utilisation rates, and specific aircraft types served
  • Integration needs: compatibility with existing baggage systems, ground support equipment, and airport IT infrastructure
  • Regulatory and compliance considerations: local airport standards, safety certifications, and environmental requirements

For maintenance and service enquiries, please provide information about your current service arrangements, the frequency of inspections and preventive maintenance you require, and any recurring operational challenges you have experienced. For modernisation projects, outline your current equipment specifications and the performance improvements or cost efficiencies you wish to achieve.

Our Collaboration Process

Once we receive your enquiry, our approach is structured yet flexible, adapting to the complexity and scale of your project.

Initial Assessment: Our team reviews the information you provide and, if needed, may request additional details or site documentation. We assess your requirements against our experience with similar airport environments and identify any special considerations or constraints unique to your operation.

Consultation and Planning: We schedule a consultation to discuss your objectives, budget parameters, and timeline. For new installations, this phase may include design consultancy, where our engineers work with you to optimise gate layouts, equipment selection, and integration with your terminal operations. We draw on our experience across thousands of installations worldwide to recommend solutions that balance operational efficiency, passenger experience, and cost-effectiveness.

Technical Proposal: We develop a detailed proposal outlining the recommended approach, specifications of equipment and services, project phases, and expected outcomes. We ensure transparency on what is included and provide clear explanation of the technical rationale behind our recommendations.

Execution and Support: Should you choose to partner with us, we manage the project from design through handover. For new bridges, this includes installation supervision, testing, and staff training. For service and maintenance programmes, we establish ongoing schedules tailored to your operational needs and equipment specifications. Our global service network means we can provide local support almost anywhere in the world.

Why Choose ThyssenKrupp Airport Systems

We bring decades of experience and a proven track record to every enquiry. With over 4,300 units installed globally and more than 965 units currently under our service programmes, we have worked across diverse airport environments, passenger volumes, and operational scenarios. Our expertise spans everything from single-unit installations to large-scale deployments across multiple terminals.

As part of ThyssenKrupp Elevator AG, we benefit from the resources and capabilities of a global leader in vertical transportation and airport equipment. This means we can offer 24/7 support almost anywhere in the world, backed by more than 155,000 employees and decades of engineering excellence. We are invested in the long-term success of our partners, viewing each relationship as an opportunity to demonstrate reliability, innovation, and genuine partnership in airport operations.

Next Steps

We are ready to listen. Reach out to us with details of your project, your current challenges, or your vision for enhancing your airport's gate operations. Whether your enquiry concerns a single bridge, a terminal-wide modernisation, or a comprehensive maintenance and support programme, we have the expertise and resources to help you achieve your operational and strategic objectives.